Return Policy

Effective as of September, 2026

1. OUR PRODUCTS ARE MADE TO ORDER

At RacerX Customs, every product we sell is made after you order. We manufacture each product specifically for the customer's order rather than keeping finished products sitting in inventory. This allows us to provide fresh materials and the best possible product for your vehicle while helping us avoid storing vinyl and other materials for extended periods.

Because our products are manufactured specifically for each order, we do not accept standard returns or offer refunds simply because a customer changes their mind. We do, however, stand behind the products we manufacture. If we make a manufacturing mistake, we will make it right. Please carefully review this policy before placing your order.

2. ALL MADE-TO-ORDER PRODUCTS ARE FINAL SALE

All RacerX Customs products are made specifically for the individual order. This includes, but is not limited to:

  • Vinyl tuck decals

  • Vehicle graphics

  • Grills

  • Custom graphics

  • Customer-uploaded artwork

  • Custom vehicle applications

  • Custom-sized products

  • Custom colors and finishes

  • Other products manufactured specifically for your order

Because these products are made specifically for your order, orders are non-refundable and non-returnable once production has begun, except where a manufacturing error or other issue covered by applicable law applies. We do not accept returns or provide refunds for:

  • Change of mind

  • Buyer's remorse

  • No longer wanting the product

  • Ordering the wrong product

  • Selecting the wrong year, make, model, or vehicle

  • Selecting the wrong size

  • Selecting the wrong color or finish

  • Providing incorrect measurements

  • Providing incorrect vehicle information

  • Choosing the wrong design or product

  • Deciding you do not like the appearance after receiving the product

  • Deciding you do not like the appearance after installation

  • Installation or application errors

  • Damage occurring during installation

  • Products that have been cut, altered, modified, installed, or otherwise used

Please verify all selections and vehicle information before completing your order.

3. CUSTOMER-SELECTED VEHICLE INFORMATION

Customers are responsible for making sure that the year, make, model, trim, and other vehicle information selected during checkout is correct.

RacerX Customs manufactures the product based on the information supplied with the order. If you select the wrong vehicle, year, model, or other option and we manufacture the product according to the information you provided, the order does not qualify for a refund or free replacement.

For example, if you order a product for the wrong model year and we manufacture it according to the year selected on your order, this is considered a customer selection error, not a manufacturing error. In some cases, we may not have a template available for the year or vehicle you actually intended to order. If we do not have the appropriate template, we may be unable to provide a replacement.

Please contact us before ordering if you are unsure which product or vehicle application is correct.

4. IF RACER-X CUSTOMS MAKES A MISTAKE

We believe customers should receive exactly what they ordered. If we make a manufacturing error, we will work with you to correct the problem. Examples of manufacturing errors may include:

  • Manufacturing the wrong design compared with the confirmed order

  • Manufacturing the wrong size when the correct size was ordered

  • Manufacturing the wrong color or finish compared with the confirmed order

  • Producing a product for the wrong vehicle when the correct vehicle information was provided

  • A significant manufacturing defect

  • A missing portion of the product

  • Other errors caused by our manufacturing process

If we determine that the issue was caused by RacerX Customs, our normal remedy is to remake or replace the affected product at no additional cost to the customer. We prefer replacement or remake over refund because our goal is to get the customer the product they originally ordered. A refund may be considered when a replacement or remake is not reasonably possible.

5. MANUFACTURING DEFECTS & CLAIMS

If you believe your product has a manufacturing defect or that we made an error on your order, contact us within 14 days of delivery.

Please contact us as soon as you discover the problem rather than waiting until the end of the 14-day period. When contacting us, please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the product and the issue

  • Any additional information or photographs we request

Do not install, cut, modify, or alter a product if you believe it may have been manufactured incorrectly.

Once a product has been installed or modified, it may become difficult or impossible for us to determine whether the issue was caused by manufacturing or installation. RacerX Customs may request additional photographs or request that the product be returned for inspection when reasonably necessary.

6. SHIPPING DAMAGE

Please inspect your package and product immediately upon delivery. Because shipping carriers may impose short deadlines for reporting damage claims, shipping damage must be reported to RacerX Customs as soon as possible after delivery. Please keep all original packaging until the issue has been resolved. If your order arrives damaged, please contact us at: 256-229-4191

Please provide photographs of:

  • The damaged product

  • The shipping box/package

  • Any visible damage to the packaging

  • The shipping label

Do not discard the packaging until we have advised you that it is no longer needed. We will review the damage and determine the appropriate next steps.

7. INSTALLATION & APPLICATION

RacerX Customs manufactures and supplies products but does not provide installation services or maintain a network of installers. Customers are responsible for arranging installation. Many of our customers are professional businesses that have their own installers, while other customers arrange installation independently. RacerX Customs is not responsible for damage or problems resulting from improper installation, application, handling, or removal. This includes, but is not limited to:

  • Improper installation technique

  • Incorrect positioning

  • Stretching

  • Tearing

  • Cutting errors

  • Improper surface preparation

  • Application to an unsuitable surface

  • Failure to properly clean the application surface

  • Use of improper tools or chemicals

  • Damage during installation

  • Damage during removal

  • Reinstallation

  • Installation by a third party

  • Failure to follow applicable installation instructions

Please make sure your installer is familiar with the proper installation of the material being used before installation begins.

8. VINYL MATERIAL LIFE & DURABILITY

RacerX Customs uses professional-grade materials selected for the intended application. However, we do not guarantee a specific lifespan or number of years that a vinyl product will remain installed or maintain its original appearance. Material durability can vary depending on factors including:

  • The specific vinyl used

  • Whether the product is printed

  • Lamination

  • Vehicle surface

  • Installation quality

  • Vehicle use

  • Exposure to sunlight and weather

  • Geographic location

  • Cleaning methods

  • Maintenance

  • Installation orientation

  • Storage and handling

Manufacturer-published durability or performance information should be understood as material/product information and does not constitute a RacerX Customs guarantee of a specific service life.

9. CUSTOM DESIGNS & CUSTOMER-PROVIDED ARTWORK

RacerX Customs offers custom design services for customers who want to use their own artwork or create a unique design for their vehicle. The typical process is:

Customer submits artwork → RacerX Customs prepares the artwork for the selected vehicle → digital proof/mockup is provided → customer approves the proof → production begins.

Custom design work requires additional graphic and production time and may be subject to additional fees. A $25 custom mockup fee may apply when a vehicle mockup is required. Additional custom design or artwork preparation fees may also apply depending on the complexity of the project.

10. CUSTOM DESIGN PROOF APPROVAL

When a proof is provided, the customer is responsible for carefully reviewing the proof before approving it. The proof may show:

  • Overall design

  • Design placement

  • Orientation

  • Colors

  • Major visual elements

  • Approximate appearance on the selected vehicle

Production will begin after the customer approves the required proof.

Once a custom proof has been approved and production has begun, the order cannot be canceled or refunded because of a change in design preference, placement preference, color preference, or other customer-requested change.

Digital proofs are representations of the intended finished product. Minor differences may occur between a digital proof and the finished product due to vehicle contours, surface geometry, material characteristics, installation conditions, lighting, and other factors.

If RacerXCustoms manufactures the approved design incorrectly, the issue will be handled under our Manufacturing Errors & Defects policy.

11. CUSTOMER-SUPPLIED ARTWORK

Customers who provide their own artwork are responsible for ensuring that they have the right or permission to use the artwork. By submitting artwork to RacerX Customs, the customer represents that they have the necessary rights, permission, or authorization to have the artwork reproduced for their order.

RacerXCustoms reserves the right to refuse artwork that we believe may violate copyright, trademark, intellectual-property rights, or applicable law. RacerX Customs is not responsible for disputes arising from artwork supplied by the customer.

12. ORDER CANCELLATIONS

Because our products are made to order, please contact us immediately if you need to cancel an order.

Cancellation requests must be made by telephone at 256-229-4191.

To help ensure your cancellation request is received and acted upon promptly, email alone is not considered a confirmed cancellation request.

Our customer service email receives a high volume of legitimate messages, automated messages, spam, and other communications. Because production may begin quickly, we require customers to call us directly regarding cancellation requests.

Cancellation Authorization

When you call to request a cancellation, a RacerX Customs representative will determine whether production has begun. If the order can be canceled, you will be provided with a Cancellation Authorization / RMA number.

A cancellation is not considered approved until RacerX Customs has issued a Cancellation Authorization / RMA number.

Once production has begun, the order cannot be canceled.

13. CUSTOMER RESPONSIBILITY BEFORE ORDERING

Before submitting an order, customers should carefully verify:

  • Year

  • Make

  • Model

  • Trim

  • Vehicle configuration

  • Product selection

  • Size

  • Color

  • Finish

  • Quantity

  • Design

  • Measurements, where applicable

  • Shipping information

  • Any other information entered during checkout

Because our products are made to order, correcting an order before production begins is significantly easier than correcting an order after production has started. If you are unsure about an application or vehicle, please contact us before placing your order.

14. HOW TO CONTACT US ABOUT A PROBLEM

For manufacturing errors or product defects:

Email: sales@racerxcustoms.com
Phone: 256-229-4191

Please include your order number and photographs whenever possible. For order cancellations, please call 256-229-4191 rather than relying on email.

15. ACKNOWLEDGMENT

When ordering customers acknowledge the following:

RacerX Customs product is made to order after ordering. Confirmation of vehicle information, product, size, color, finish, and other selected options are correct, and that made-after-order products are non-refundable and non-returnable once production begins, except for manufacturing errors or other rights provided by applicable law. Customer understands that installation and application are their responsibility.

For custom orders requiring a proof:

Customer understands that their custom product will be manufactured based on the proof they approve, and that they have carefully reviewed and approved the design and placement shown in the proof—understanding that once production begins after approval, the order cannot be canceled or refunded because of a change in design or placement preference or any other customer customer error or oversight reasons.

16. OUR COMMITMENT

We understand that ordering a custom vehicle product online requires trust. Our commitment is straightforward:

IF YOU ORDER IT CORRECTLY AND WE MANUFACTURE IT INCORRECTLY, WE'LL MAKE IT RIGHT.

At the same time, because every RacerX Customs product is manufactured specifically for an individual order, we cannot accept the substantial costs associated with returns caused by customer preference, incorrect selections, or installation errors.

We appreciate your business and the opportunity to create products specifically for your vehicle.

RacerXCustoms
Huntsville, Alabama
Customer Service & Sales (256) 229-4191
sales@racerxcustoms.com