We must be notified of all return claims within 7 days of delivery date of your order. You must call us first to obtain authorization for the return. We will give you instructions on how to ship the return. Do not return items without prior authorization. We will not accept shipments to us without a confirmed Return Authorization Number. Returned items may be subject to a 25% restocking charge.
No returns will be accepted after 30 days. Items must be returned in complete new, unused condition for credit.
All items authorized for return must be carefully packaged in its original carton including all packing material, or in another box that is suitable to protect its contents.
It is important that you insure your package against shipping damage in transit as items returned in scratched or damaged condition will not be credited. If items are damaged in shipment, you will have to make a claim with your shipper to recover the cost of the item.
RESPONSIBILITY OF PURCHASER
Customer is responsible for selecting the correct product that fits their vehicle make, model year, etc. We assume no liability or incidental costs incurred for customer choosing the wrong fitment.
Items must be returned in its unused condition for credit. Items not in new, unused conditions will not receive credit.
Shipping and Handling charges are services performed and completed at time of original delivery and are non-refundable.
Items returned under warranty will be exchanged or credited at our option. Liability is limited to replacement value.
Grilles, Custom or Special Order items are not returnable or refundable (Custom or special order items are items that are made to order, painted to order, special size or other non-stocking items).
Clearance Sales: All sales are considered FINAL; clearance sale items are not returnable.
Restocking charges are fees incurred for inventory control, administration and handling of returns.
Billing Addresses for Credit Card Payments
We require your official billing address listed on file with your credit card company in order to obtain an authorization to complete your order even if you ship to a different address.
Cancellations, after processing your order, if allowed, are subject to a cancellation fee similar to restocking charges if the order has not shipped.
If your order has shipped before notice of cancellation, shipping charges will not be refunded and you will need to request a return and obtain a Return Authorization Number, if the return is allowed as described under "Returns" below.
REFUSED DELIVERIES/ RE-DIRECTED SHIPMENTS
Refused merchandise at time of delivery will incur return freight charges in addition to cancellation or restocking fees. Customer is responsible for all charges associated with re-directed shipments..
It is the customer's responsibility to open the package and inspect the items upon delivery. Packages that appear to be damaged should be immediately reported to the freight carrier. Damage due to shipping is the sole responsibility of the freight carrier. All claims are to be made by the customer directly with the carrier. Shipping carriers will not honor late claims.
TEST FIT PARTS (with backing on)
All items should be inspected for defects or damage and "dry fitted" prior to being installed. Installation instructions provided should be followed completely.
Any concern or question as to fit or installation should be brought to our attention. We provide technical support during our normal business hours to help with installations.
Before making a return claim, contact and inform us first for the fastest refund or exchange. It is our sole discretion to authorize returns for credit or exchange.